How long will my order take to be delivered?
All orders will be dispatched within 24 hours of ordering.
All orders are despatched by Australia Post and take between 1-3 business days for WA and 4-5 business days for the rest of Australia. We won't send orders with Chocolate over the weekend to ensure they don't melt.
What happens if my item's are damaged products in Transit?
Whilst every care is taken to ensure that your order reaches you in perfect condition, we cannot be held responsible for any product damaged in transit. Rest assured we take the utmost care in processing your order. Were currently not Selling online products which are packaged in Glass or Drink items which can break and spill and damage other goods. This may change in the future.
How much do we charge for Delivery?
We use Australia Post registered parcel to deliver your order. Postage is charged by calculating the actual weight of your order and applying a small charge to cover the cost of the carton and packaging. This is displayed at the checkout stage of your order. Because Australia Post charge either by actual weight or cubic weight, occasionally the price for delivery quoted at the checkout may be less or more than required. Crisps for example, take up a lot of space but weigh very little. This also applies to large, bulky but light products.
What happens if the product is out of stock?
We use multiple supplier's and it shouldn't ever be more than 2 weeks until an item is back in stock. We update our inventory on the website on a daily basis, so please keep checking to see what your item is back in stock ready to order.
British Crisps have a short shelf life, which means they tend to go out of date very quickly. We will make sure when we send they are in best before dates, but if you buy bulk, you may not get many days to consume the box before the best before date. Walkers puts low best before codes on there products to keep their reputation high, but they are fine up to 6 weeks after best before code.
What is the Maximum weight order?
At the moment whilst we are trailing the online store there is a maximum weight of 5 Kilo's per transaction. If you want more than 5 Kilo's please process two orders or more and so on.
Please make sure your order is correct before payment. We ensure all item's which are delivered are within best before date before sending. Importing food from the UK usually takes between 6-10 weeks to arrive in Australia after its been cleared through customs. Some items have very short best before dates, especially crisps. We currently don't have the time or man power to be doing returns, so once your order is confirmed its final. No refunds after purchase.
Additional Delivery charges
If you are not in Western Australia you may have extra delivery charges. If you order Crisps or boxes of Crisps this is not done by weight, but cubic size and usually brings additional charges for us to send you them. Every case is different, we will advise you after your order. If your ordering a whole box of crisps in Sydney NSW for example, your looking at a freight charge of $60 with Australia Post. Not what you get quoted at checkout. Very sorry in advance. You will need to pay the additional costs before we send anything.
English Chocolate is different to Australian Chocolate! It doesn't have the added melting agent. Please don't order Chocolate in the summer or hot times of the year as it might melt in transit! We cant take responsibility for melting once we have taken it to Australia Post. We will put notes on the parcel informing the delivery driver to keep cool though and ensure before it leaves us that its in perfect condition. After that it's completely out of our control I'm afraid. Very Sorry in advance.